Returns & Exchanges

At Quadra Stores, we stand behind the quality of our electronics and offer a comprehensive 30-day return policy to ensure your complete satisfaction. If your device is defective or doesn't meet your expectations, we provide a streamlined process for replacements or full refunds.

Return Process

• 1.
  Initiate Your Request

  Log into your account dashboard and select the order containing the item you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronic device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location for secure transport to our inspection facility.

• 4.
  Technical Inspection & Refund

  Our technicians will verify the device's condition within 3-5 business days of receipt, after which your refund or exchange will be processed immediately to your original payment method.